F.A.Q’s

How do my breast ice packs help soothe my sore boobies?

As your breast ice packs will be nice and cold, applying them to your boobies will help reduce pain and inflammation associated with milk production and breastfeeding. Our remedial heat and ice packs can also be used to help manage mastitis, blocked ducts and breast engorgement. Cold therapy should be used AFTER breastfeeding and/or expressing. 

By warming our gel bead breast packs, they can help assist in relieving blocked ducts and help encourage milk flow and the let-down reflex. This will help minimise the time spend breastfeeding and expressing. Heat therapy also aids with general pain and tenderness and should be used PRIOR to feeding and/or expressing. 

All the instructions are also printed on the packaging, as well as our online instruction page.

Do the breast and perineal ice packs double as heat packs?

Yes. Our breast and perineal ice packs can both be used as heat packs, as well as ice packs.  To use as cold packs, cool in your freezer. To use as warm packs, you can heat in your microwave or warm in hot water. DO NOT overheat your breast and perineal ice and heat packs. We recommend initially heating each pack for no longer than 10 seconds in the microwave, and if not warm enough, heat each pack for an additional 5 seconds, until warm. Do not heat each pack for over 25 seconds in total. For hygiene reasons we recommend washing your breast and perineal ice and heat packs after each use in warm soapy water followed by a rinse with cold water and store in a plastic container to ensure quality and integrity.

Do your packs come with covers?

Yes. Our breast packs come with fabric protective covers to protect the skin. We recommend using a tissue or a maternity pad for our perineal packs for optimal hygiene and to protect the skin. For hygiene reasons we recommend washing your breast and perineal ice and heat packs after each use in warm soapy water followed by a rinse with cold water. To ensure quality and integrity of our packs store in a plastic container in-between uses.

Why are some of the breast pack gels beads uneven on arrival in mail?

Before sending off each pack in the mail, we carefully inspect each item, and squeeze the gel beads throughout the breast packs as evenly as possible. During your packs journey to you, the gel beads may spread a little unevenly. However, prior to heating/cooling your packs, you can squeeze your breast packs to evenly spread the gel beads throughout.

How long after I place my order can I expect my breast and perineal ice and heat packs to arrive in the mail?

We endeavour to process and post your order in the mail within 1-2 business days of you placing your order. We currently ship with Australia Post, using their Parcel Post, registered mail service. Once your order is lodged at Australia Post, it usually takes between 2-6 business days to arrive at your door. However, if you need your breast and perineal ice and heat packs sooner rather than later, there is an option at the checkout to select express postage, which will be delivered the next business day once posted.

You will receive a confirmation email once your item has been packed and shipped with an Australia Post tracking number, where you can track your item through the Australia Post website. Should you not receive this email, please check you junk emails.

Do you offer postage discounts on multiple items purchased?

Yes! We offer free shipping on all orders over $99. Just click this option at the checkout!!

Can I buy Ice Ice Booby breast and perineal ice or heat packs in retail stores?

No. We are the new kids on the block, and at this stage only sell our products online. We are growing as a small business, and we will let you know as soon as they reach any retail stores. 

Do you offer international shipping?

We currently only offer international shipping to New Zealand, the United States & the United Kingdom. For international customers please select your shipping method at the checkout. 

What are your products made out of?

Our products are TGA approved. The outer material is made from PVC and the inner beads are composed of water, glycerinum and SAP. Although these materials are safe, our products are not for human or animal consumption. We love our furry friends and our products are never tested on animals.

Is it normal for the gel beads to break down?

Yes, it is perfectly normal for the gel beads to break down after multiple uses. However, your pack will still work even after the gel beads break down.

How do I know when it is time to dispose of my Ice Ice Booby packs?

You should discard your packs any time they are punctured, pierced or leaking. Please dispose of in the household rubbish and not down the drain.

Help! There’s something wrong with my order?

We are here to help if you need. For any enquiries, concerns or feedback in regards to your product please contact us through our contact page on our website or via email – admin@iceicebooby.com.au. We aim to get back to you within 1-2 business days.

If there is anything else you would like to know, please feel free to contact us with any questions you might have. We are happy to help as much as we can! We hope you enjoy and benefit from using our products!